Customer Support and Travel Support Specialist with over 1 year and 7 months of experience assisting customers across retail, travel, accommodation, and attractions accounts. Experienced in handling email, chat, and phone support, including booking modifications, cancellations, refunds, account inquiries, and issue resolution. Skilled in delivering professional customer service, communicating with empathy, and managing multiple tasks in fast-paced environments. Proficient in tools such as PEGA, TED, ----------- systems, Microsoft Office, and Google Workspace. I am a reliable, detail-oriented, and customer-focused professional who is committed to providing excellent service and creating positive customer experiences.
