Legal Virtual Assistant with 2.5+ years of experience supporting U.S.-based law firms in HIPAA-compliant medical and billing records retrieval via email, fax, and online portals (ChartSwap, MRO, SmartRequest/Ciox). Experienced in drafting and tracking document requests, processing authorization forms, organizing case files in cloud-based systems, and supporting pre-litigation tasks, including Letters of Protection (LOP), Letters of Representation (LOR), and insurance claims.
Additional 7 years of experience in customer service across telecommunications, banking, and technical support. Proficient in CRM and case management systems, including Salesforce and Filevine. Strong skills in document management, data accuracy, organization, and confidentiality, with a proven ability to support efficient case workflow in fast-paced legal environments.
