I am an operations VA with 4 years of dedicated remote experience supporting an Australian finance brokerage company, backed by a foundation of 9 years in corporate real estate or leasing.
Rather than just completing daily checklists, I focus on building efficient systems, handling strict compliance, and keeping operations running smoothly without constant supervision. Here are a few practical improvements I’ve brought to my remote role:
Inbox & Workflow Optimization: Redesigned client's company inbox structure into prioritized streams (General, Applications, Admin, Residential, Commercial), ensuring high-priority loan files were processed immediately.
Cost-Saving Operations: Identified that we were purchasing land titles through a third-party vendor and transitioned us to buying directly from primary government sources—saving the company money on every transaction.
Process Automation & AI: Actively spot manual bottlenecks to suggest workflow automations. I regularly use AI tools like Claude and Gemini as daily co-working partners to speed up research, data organization, and content drafting.
I am highly experienced with compliance management, financial documentation, and international team setup. I adapt quickly to new systems and maintain high proficiency across a wide range of operational tools.
Tools:
CRM & Email Marketing: Pipedrive (CRM), GMass
AI & Co-Working Partners: Claude, Google Gemini
Project & Operations Management: Asana, Notion, Slack, Loom, SurveyMonkey
Web & Content Management: WordPress (Elementor – content & page editing)
Office & Document Systems: Google Workspace (Docs, Sheets, Drive, Slides)
