Hi, I'm Justine — an Operations and Project Coordinator with 8 years of progressive experience supporting business operations, systems implementations, and process documentation for distributed teams.Over 8 years with one company, I advanced through five roles — from account operations to executive support to leading a remote team of 15+ by coaching their Team Leaders directly. Most recently, I worked independently as an Implementation & Special Projects Coordinator, managing ERP configurations, system testing (UAT), and process rollouts end-to-end with minimal oversight.What I bring to your team:
• Project & Program Coordination — Tracking timelines, milestones, and deliverables across multiple initiatives, and keeping stakeholders aligned through clear, regular status updates.
• Systems Implementation & UAT — Hands-on experience testing and validating Odoo ERP updates, auditing configurations, and coordinating rollout with internal teams and outside vendors.
• SOP & Process Documentation — Building clear, step-by-step SOPs and workflow documentation that reduce errors and bottlenecks for distributed teams.• Client & Account Onboarding — Setting up corporate profiles, configuring account/portal access, and coordinating clean handoffs between departments.
• Regulatory Compliance — Experienced supporting U.S. federal compliance frameworks (DOT, FMCSA Clearinghouse, OSHA, HIPAA-aligned workflows); comfortable learning and adapting to other regulatory environments.
• Cross-Functional & Remote Team Leadership — Proven track record coordinating between operations, customer teams, and vendors, and directly leading a 15-person remote team.
Tools: Odoo ERP, Microsoft 365 (Excel, Outlook, Teams, OneDrive), -----------, Notion, Nextiva, Maxcom
I work well independently, take ownership of trackers and deliverables without needing close supervision, and I'm comfortable coordinating across time zones for clients anywhere. Available to start immediately — happy to discuss how I can support your operations.
