Results-driven Fraud and Disputes Specialist with over 15 years of experience in financial services, specializing in fraud detection, transaction analysis, ACH disputes, and chargeback processing.
Proven track record in identifying fraud patterns, reducing financial losses, and improving operational efficiency through process enhancements and strategic investigations. Experienced in handling complex fraud cases, including first-party fraud and unauthorized transactions, while ensuring compliance with industry regulations such as NACHA.
Adept at collaborating with cross-functional teams, training staff, and enhancing workflows to strengthen fraud prevention frameworks. Recognized for strong analytical skills, sound decision-making, and commitment to delivering accurate and timely resolutions.
Passionate about continuous improvement, leveraging technology, and staying ahead of evolving fraud trends.
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