I am a Healthcare Operations and Contact Center Leader with over 15 years of experience supporting U.S. healthcare organizations in customer service, patient access, insurance verification, medical billing, provider support, and team leadership.
Throughout my career, I have successfully led healthcare operations, supervised remote and onsite teams, developed Standard Operating Procedures (SOPs), created operational playbooks, built KPI dashboards, designed workflow documentation, and implemented process improvements using Lean Six Sigma principles. I have experience supporting healthcare startups and newly launched accounts by helping establish scalable operations, performance management frameworks, quality assurance processes, and reporting systems.
My expertise includes patient intake, appointment scheduling, insurance verification, claims processing, payment posting, revenue cycle support, HIPAA compliance, provider services, workforce management, coaching, onboarding, performance improvement, stakeholder management, and operational reporting.
I am highly proficient in healthcare platforms including TherapyNotes EMR, RingCentral, Availity, Husky Claims, Salesforce, Microsoft 365, Google Workspace, and other healthcare technologies.
I take pride in being proactive, organized, dependable, and solutions-oriented. Whether leading a team, building processes from the ground up, improving operational efficiency, or supporting executive leadership, my goal is always to deliver measurable results while providing exceptional service to clients and patients.
I am currently seeking long-term opportunities where I can contribute my healthcare operations expertise, leadership experience, and passion for continuous improvement to help organizations grow and succeed.
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