Versatile Customer Service and Sales professional with a strong background in both inbound support and outbound lead generation. Expert at utilizing dialer CRM platforms like CallShaper and ViciDial to optimize daily call volume and workflow efficiency. Adept at active listening to qualify prospect needs, resolve complex inquiries, and strategically guide potential clients through the sales process to secure high-value conversions.
With 5+ years of experience, I manage end-to-end discovery for inbound and outbound pipelines and expertly audit sensitive medical and financial data to convert raw leads into highly qualified legal retainers.
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