Experienced healthcare support professional with expertise in patient communication, appointment scheduling, and electronic health record (EHR) management. Skilled in handling inbound and outbound calls, chat, and email support for patients, healthcare providers, and insurance representatives while ensuring accurate information verification and timely resolution of inquiries.
Proficient in data entry, medical records management, CRM/EHR systems, and administrative support functions including calendar management, documentation, and database maintenance. Strong knowledge of HIPAA compliance, patient confidentiality, and healthcare workflow processes.
Demonstrated ability to manage high-volume tasks in fast-paced environments while maintaining accuracy, professionalism, and customer satisfaction. Excellent multitasking, problem-solving, and communication skills with a focus on improving patient experience and operational efficiency.
