Dedicated and detail-oriented Medical Scheduler with year of experience supporting healthcare providers and patients across Kentucky, Ohio, and Indiana. Skilled in handling high-volume inbound and outbound calls, assisting patients with appointment scheduling, rescheduling, cancellations, confirmations, and general inquiries. Experienced in managing prescription refill requests, processing referrals, and providing clear, compassionate communication regarding medical procedures and patient concerns.
Proficient in maintaining accurate patient records and ensuring HIPAA-compliant documentation using EMR systems such as eClinicalWorks (eCW) and NextGen. Strong ability to coordinate patient care, manage multiple tasks efficiently, and deliver exceptional customer service in fast-paced healthcare environments. Known for excellent organizational skills, attention to detail, professionalism, and a patient-centered approach to support seamless healthcare operations.
