Operations and Business Development professional with 8+ years of experience in a transportation and multimodal online travel agency driving business growth, optimizing operations, managing client relationships, and improving commercial performance. Experienced in supporting the full customer lifecycle by partnering across Sales, Operations, Customer Success, and Leadership to deliver efficient execution and long-term business value.
Core expertise includes Business Operations, Commercial Operations, Business Development, Account Management, Client Relationship Management, Process Improvement, Project Coordination, Cross-Functional Collaboration, Stakeholder Management, Operational Excellence, Strategic Planning, and Customer Success. Recognized for identifying process improvements, strengthening partnerships, and delivering solutions that support organizational growth and operational efficiency.
