Customer Success Manager | Customer Support Specialist | Membership & Operations Administrator
Are you looking for a dependable professional who can deliver exceptional customer experiences, manage memberships and subscriptions, and keep your business operations running smoothly?
With 13+ years of customer-facing experience, I help businesses improve customer satisfaction, strengthen client relationships, streamline administrative processes, and support long-term growth.
My professional experience includes:
* 8 years as a Customer Success Manager
* 5 years in Customer Service and Escalation Management
* Membership and Subscription Management
* Customer Onboarding and Retention
* Refunds, Billing Support, and Account Resolution
* Email, Chat, and Phone Support
* Virtual Assistance and Administrative Support
* CRM Management and Documentation
* Cold Calling, Lead Generation, and Appointment Setting
* Operations Coordination and Process Improvement
Throughout my career, I have successfully managed customer accounts, handled complex escalations, supported membership-based businesses, maintained accurate records, and built strong client relationships that drive retention and satisfaction.
My core strengths include:
• Customer Success Management
• Customer Support (Email, Chat, and Phone)
• Membership & Subscription Management
• Virtual Assistance
• Administrative Support
• CRM Management
• WordPress Administration
• MemberMouse Administration
• Data Entry & Documentation
• Calendar & Inbox Management
• Lead Generation & Cold Calling
• Process Improvement & Operations Support
In addition to my business experience, I am a Registered Nurse and Clinical Instructor. My healthcare background has strengthened my communication skills, attention to detail, organization, critical thinking, and ability to perform under pressure—qualities that directly contribute to delivering outstanding customer service and operational support.
I am known for being professional, reliable, proactive, and committed to helping businesses succeed. Whether you need assistance supporting customers, managing memberships, coordinating operations, or handling administrative tasks, I am ready to become a valuable part of your team.
Let's work together to create exceptional customer experiences and efficient business operations.
