I am an experienced team leader with a strong background in operations support, client communication, and performance tracking. I have handled client escalations, ensured service metrics were met, and supported teams in maintaining high standards under pressure.
I help line-of-business stay organized and efficient by managing administrative tasks, tracking performance data, and maintaining professional client communication.
Here's how I can support your business:
- Email and calendar management
- Client communication and follow-ups
- Escalation handling
- Task and workflow coordination
- Excel and Google sheets reporting
- Presentation creation (PowerPoint & Canva)
- Process Documentation
I am detail-oriented, proactive and dependable. I don't just execute tasks - I look for ways to improve systems and prevent recurring issues by doing RCAs or utilizing Pareto analysis.
If you need someone who understands accountability, deadlines, and professionalism, I'd be glad to support your operations.
