Operations and Systems Manager with 15+ years of experience in business operations, legal administration, customer service, claims support, and client relations. Proven track record in scaling business processes. Skilled in operations management, workflow optimization, resource allocation, and stakeholder engagement.
Experienced in legal document management, client intake, case allocation, and compliance support, with strong capabilities in project coordination and systems improvement. Proficient in Salesforce, Clio, Zendesk, Microsoft Office, Google Workspace, and legal case management systems, leveraging technology to streamline processes and improve efficiency.
