1. Sales Execution & Lead GenerationDrive revenue by acquiring new clients and aggressively hitting monthly and quarterly sales quotas.Cultivate and manage robust relationships with auto-dealer partners, corporate clients, and high-net-worth individuals.Conduct presentations and financial needs analyses to recommend the best auto loan products.2. Customer Service & Escalation ManagementAct as the primary point of contact for VIP accounts and escalated client ------------escalate irate clients with a high degree of empathy, professionalism, and effective problem-solving to protect the brand’s reputation.Ensure all customer queries, complaints, and issues are resolved within established Service Level Agreement (SLA) timeframes.3. Team Leadership & CoachingProvide daily guidance, mentorship, and floor support to junior sales and customer service representatives.Lead tea-----------etings, conduct performance reviews, and assist in hiring and training new staff members.Monitor tea-----------trics, identify skill gaps, and implement intervention plans to ensure the entire tea-----------ets its revenue and quality targets.4. Auto Loan Administration & PaperworkServe as the main mediator between the client, bank partners, and internal credit departments.Manage the end-to-end auto loan documentation process, including verifying client KYC requirements, computing amortizations/income, and scanning/organizing necessary legal and financial forms.Ensure all auto loan applications are flawless, accurately encoded into the dealer or bank CRM, and swiftly processed for credit approval and loan disbursement
