I am a Team Leader with 8 years of experience in IT Service Management and nearly 2 years of experience supporting law firm operations. My IT background has given me strong expertise in Quality Assurance, including quality audits, service monitoring, compliance checks, performance evaluation, and process improvement.
Currently, I lead a team of Practice Assistants supporting US-based lawyers with calendar management, travel coordination, matter management, and other administrative operations. I combine my QA expertise and operational leadership experience to help teams improve efficiency, consistency, and service quality.
Core Expertise
• Quality Assurance & Quality Audits
• Quality Monitoring & Performance Evaluation
• Process Improvement & SOP Compliance
• IT Service Management (ITSM)
• Team Leadership & Coaching
• Law Firm Operations Support
• Calendar & Travel Management
• Matter Management
• Reporting & Documentation
I am seeking part-time remote Quality Assurance opportunities where I can help businesses strengthen their quality processes, improve team performance, and deliver consistent service excellence.
