A results-driven and highly adaptable professional, I bring six years of robust Customer Service experience within the competitive BPO industry, establishing a proven track record of delivering exceptional support while balancing the rigorous demands of being a dedicated working student by day and an employee by night during my tertiary days.
My foundational expertise is backed by a solid academic background, having graduated from Senior High School under the Humanities and Social Sciences strand with an Academic Specialization Award, followed by earning a Bachelor of Arts degree in Political Science.
To complement my practical communication and problem-solving skills, I hold a TESDA Contact Center Services National Certificate (NC) II earned in 2021, as well as a Civil Service Professional Eligibility achieved in 2025. This unique combination of academic discipline, certified technical proficiency, and extensive front-line customer service experience equips me with the resilience, administrative capability, and communication expertise required to excel as a highly efficient Virtual Assistant.
