A quick snapshot of my background: I have 6 years of customer support experience across calls, live chat, and email — including a food delivery account where I managed multiple chats simultaneously alongside inbound calls, and a billing support role for a cloud storage company where I handled payment updates, invoice questions, and subscription changes using Zendesk, RingCentral, and Salesforce (plus Slack for internal coordination).
More recently, I moved into a back-office procurement support role — creating purchase requests in Coupa, managing data in Excel and Airtable, and validating contracts in Certa and Zip, while running client-facing Zoom calls with legal and sourcing teams. This gave me strong attention to detail and comfort working directly with stakeholders, not just end customers.
Outside of support work, I've also spent years as an on-call culinary instructor, building lesson decks in Canva, and I run my own cooking content across Facebook, Instagram, and TikTok (edited in CapCut). It's given me a good eye for clear communication and a fast learning curve on new tools.
I'd love to bring that mix of support experience, tool fluency, and reliability to a team.
