Accomplished Customer Experience and Financial Services professional with 14 years of progressive experience spanning banking operations, customer service, performance leadership, and telesales. Proven success in coaching high-performing teams, analyzing business performance, and driving operational improvements through data-driven strategies. Expertise in credit operations, dispute resolution, credit bureau reporting, fraud awareness, and regulatory compliance. Trusted to lead teams, delivering operational excellence and exceptional outcomes in fast-paced, highly regulated environments.
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