Results-driven Sales and Claims Representative with over four years of experience in customer service, insurance claims processing, and B2B sales. Skilled in managing the complete customer journey, from lead generation and appointment setting to insurance verification, claims resolution, and account coordination. Experienced in building strong client relationships, identifying customer needs, presenting solutions, handling objections, and ensuring timely claim approvals while delivering exceptional customer experiences.
Proficient in Salesforce CRM, HubSpot, Omega, 8x8, Slack, and Google Workspace, with a proven ability to manage high-volume communications, maintain accurate documentation, and collaborate effectively with customers, insurance providers, and cross-functional teams. Recognized for strong communication, problem-solving, attention to detail, adaptability, and a results-driven approach that supports customer satisfaction and business growth.
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