My name is John Brix C. David, 24 years old with more than 2 years of combined experience as an Admin Assistant, Customer Service Representative and Telemarketer . In my most recent role as Customer Service Rep, I successfully handled a high volume of customer inquiries via phone, email, and chat while consistently meeting performance targets and maintaining a high customer satisfaction rating, even in a fast-paced and high-pressure environment.
During that time, I demonstrated strong organizational skills, attention to detail, and effective time management. I was also able to collaborate closely with various departments—such as the delivery team, service and warranty departments, stores, and internal management to ensure seamless communication and resolution of complex issues.
I pride myself on my communication skills, high adaptability, and ability to resolve issues efficiently. With this strong experience in various tasks, work ethics, and strong willingness to learn — added proper training and minimal supervision I can confidently say that I can easily learn the process and be familiarized with the tools and add value to the team.
