Customer-focused E-commerce Support Specialist with over five years of combined experience in email support, customer service, sales support, quality assurance, and administrative operations. Experienced in handling customer inquiries, order management, shipping concerns, billing, refunds, product troubleshooting, and account-related issues while maintaining excellent customer satisfaction.
Skilled in managing support tickets, meeting SLA targets, documenting customer interactions, and collaborating with cross-functional teams to resolve complex concerns efficiently. Proficient in Shopify, Gorgias, ShipHero, Slack, CRM systems, and knowledge base documentation.
Google-certified in Digital Marketing & E-commerce with a strong understanding of online retail operations and customer experience. Recognized for professionalism, attention to detail, empathy, and the ability to deliver accurate, customer-first solutions.
Tools & Platforms I’m Familiar With: Shopify, Gorgias, Shiphero, Slack, Amazon, CheckOutChamp.
Core Skills: Email Support, Live Chat Support, Order Management, Shipping & Logistics Support, Billing & Refund Processing, Returns/Exchanges Processing, CRM Management, Ticket Triage & Prioritization, SLA Compliance, Quality Assurance, Customer Retention, Critical Thinking, Written Communication
I am seeking a long-term opportunity where I can contribute to an e-commerce business by providing exceptional customer support, improving customer retention, and helping create outstanding shopping experiences.
