I have experience working with a US-based Shopify e-commerce company from 2021 to 2022, where I gained hands-on experience with Shopify operations, customer support, and e-commerce processes. I also worked as a Customer Service Specialist, handling customer inquiries, order concerns, shipping updates, returns, and refunds through Instagram DMs and email.
From 2024 to 2026, I worked as a Sales and Customer Engagement Specialist, where I built relationships with customers through direct messaging, identified their needs, generated interest in products and services, and consistently met sales targets. This role strengthened my communication skills, ability to start meaningful conversations, and confidence in guiding prospects toward taking action.
I am comfortable with high-volume outreach, highly organized, self-motivated, and able to work independently. I am also coachable, eager to learn, and committed to delivering consistent results.
