Customer support professional with hands-on BPO experience in both phone and chat support. I specialize in resolving customer issues efficiently, maintaining high CSAT scores, and providing clear, friendly communication that keeps customers happy and coming back.
What I bring:
•Phone and live chat support experience handling high ticket volumes
•Trained in de-escalation and handling difficult customer situations calmly
•Comfortable with CRM/ticketing tools (Zendesk, Gorgias, Freshdesk, Salesforce)
•Fast typing speed and strong written English for chat/email support
•Reliable internet connection and backup power/data for uninterrupted shifts
•Quick learner who can adapt to new tools, scripts, and brand voice
I'm looking to bring my BPO-honed skills to a long-term remote role supporting e-commerce, SaaS, or service-based businesses with their customer support needs.
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