I'm a results-driven BPO professional with 20 years of hands-on experience across inbound sales, technical support, and case and order management. Throughout my career, I've handled high-volume customer interactions, resolved complex technical issues, and consistently exceeded sales and SLA targets. I'm proficient in a wide range of CRM platforms including Salesforce, SAP CRM, Oracle Cloud, Microsoft Dynamics 365, Genesys Cloud, and Citrix, with a solid background in hardware and software troubleshooting.
Recently, I completed specialized training in Amazon Product Research, where I learned to identify winning products by analyzing demand, competition, sales performance, pricing trends, and profitability. My two decades of experience in fast-paced, detail-oriented environments have naturally prepared me for the analytical and process-driven nature of product research.
I bring strong critical thinking, sharp attention to detail, and a track record of delivering results — all of which I'm excited to apply in helping identify profitable product.
