I am an IT Professional and Technical Virtual Assistant with 8+ years of experience in IT support, service desk operations, system administration, and business process improvement. I specialize in providing reliable technical support, managing user accounts, troubleshooting issues, and optimizing workflows through technology and automation.
My background includes working with enterprise environments using tools such as Microsoft 365, Google Workspace, Active Directory, ServiceNow, Azure, AWS, and remote support platforms. I have experience handling user provisioning, incident management, technical documentation, and resolving hardware, software, and access-related concerns.
I also have hands-on experience in AI-powered workflow automation using tools like Zapier, ChatGPT, Notion, Airtable, and other productivity platforms. I create automated solutions that help businesses reduce repetitive tasks, improve efficiency, and organize their operations.
My services include:
• Technical Support & Help Desk Assistance
• Microsoft 365 and Google Workspace Administration
• User Account Management and Access Control
• Remote Troubleshooting and Issue Resolution
• IT Documentation and Knowledge Base Creation
• Workflow Automation using Zapier and AI Tools
• Data Management and Process Optimization
• Administrative and Technical Virtual Assistance
I am a detail-oriented, problem-solving professional who values clear communication, accuracy, and delivering high-quality results. I am continuously expanding my skills in automation, cloud technologies, and modern business tools to provide better solutions for clients.
I am ready to support businesses by combining my IT experience, technical knowledge, and automation skills to improve productivity and streamline daily operations.
