I am a dedicated Customer Support Specialist, Administrative Professional, and Social Media Manager with over four years of combined experience helping customers, students, and businesses succeed. I have strong communication, problem-solving, and organizational skills, with experience managing email and chat support, coordinating tasks, and creating engaging social media content.
As a Mentor for BYU-Pathway Worldwide, I supported over 100 students by providing personalized guidance, resolving concerns, and improving engagement through proactive communication and AI-powered workflows. As a Social Media Manager, I created content, managed social media accounts, responded to customer inquiries, and helped grow online engagement.
I am proficient in Google Workspace, Microsoft Office, Canva, ChatGPT, Slack, and Zoom. I am organized, detail-oriented, quick to learn, and committed to providing excellent support and helping businesses grow.
