Most recently, I worked as a Quality Assurance Analyst for 1 year and 3 months. In this role, I handled Fraud Analysts who reviewed customer accounts on TikTok. My responsibility was to ensure that the analysts' findings and tagging were accurate whenever there was any inconsistent behavior on a customer's account. I also collaborated with the Training Team, Team Leaders, and our client to ensure alignment on policies and quality standards. In addition, I prepared reports using Outlook, Excel dashboards, powerpoint and Google Sheets.
Before being promoted, I worked as a Fraud Analyst for 10 months, where I developed strong attention to detail and investigation skills by reviewing customer accounts and identifying suspicious activities.
I also worked as a Content Moderator for TikTok under the e-commerce team for 1 year and 3 months, where I learned and applied the platform's policies while reviewing content.
My first role in the BPO industry was as a Fraud Analyst for 3 months. I handled different merchants such as Michael Kors, Ulta, and others. My main responsibility was to review customer accounts for purchase transactions, document my findings, and determine whether to approve or reject orders based on the results of my investigation.
