Worked as a Office Admin and Customer Service Representative for five years, handling both voice and chat support. Responsible for addressing customer concerns, processing requests, and coordinating with internal teams to ensure timely resolution of issues.Experienced in handling customer complaints by taking ownership of the issue, coordinating with the appropriate teams, and ensuring resolution is delivered within the committed timeframe while keeping the client informed throughout the process.Experienced in accurate data entry and records management, handling motor vehicle registration details, client personal information, plate numbers, student permits, and driver’s license documents while maintaining high attention to detail and data accuracy.Experienced in handling email correspondence with clients and internal teams, ensuring timely updates, follow-throughs, and professional communication.
