I am a results-driven Virtual Assistant and Property Management Professional with over 7 years of combined experience in property management, customer service, operations, sales, and account management. I have successfully supported UK-based property businesses, managed serviced accommodation and HMO portfolios, and helped streamline operations to improve occupancy, guest satisfaction, and business growth.
My expertise includes Property Management, Serviced Accommodation (STR), HMO Management, Airbnb, -----------, SpareRoom, OpenRent, Gumtree, Smoobu, PriceLabs, Stripe, guest communication, tenant management, maintenance coordination, calendar and booking management, listing optimisation, dynamic pricing, and team leadership.
I have managed end-to-end property operations, coordinated maintenance, handled guest and tenant enquiries, resolved issues efficiently, optimised property listings, and worked closely with landlords and investors to maximise revenue and occupancy. I also have experience recruiting, training, and managing Virtual Assistants while ensuring smooth day-to-day business operations.
In addition to my property management background, I worked as a **Territory Manager / Oncology Product Specialist** at **Kaufmann Pharma Inc.**, where I managed key healthcare accounts, built strong relationships with oncologists and medical professionals, presented specialised pharmaceutical products, developed territory growth strategies, and consistently achieved sales targets. This role strengthened my communication, negotiation, presentation, account management, and problem-solving skills.
Earlier in my career, I also held leadership roles in real estate, hotel operations, and financial services, where I developed expertise in client relationship management, sales, business development, and team leadership.
I am highly organised, detail-oriented, proactive, and committed to delivering excellent service. I adapt quickly to new systems and enjoy improving processes that help businesses grow efficiently.
**Core Skills:**
• Property Management
• Serviced Accommodation (STR)
• HMO Management
• Airbnb & ----------- Management
• Guest & Tenant Communication
• Listing Optimisation
• Dynamic Pricing (PriceLabs)
• Smoobu
• Stripe
• Maintenance Coordination
• Calendar & Booking Management
• Executive Assistance
• Customer Support
• Operations Management
• CRM Management
• Team Leadership
• Account Management
• Sales & Business Development
• Healthcare & Pharmaceutical Sales
• Microsoft Office
• Google Workspace
• Slack
• WhatsApp
• SignNow
I am passionate about helping businesses grow through efficient operations, exceptional customer service, and dependable virtual support. If you're looking for a proactive, reliable, and experienced professional who takes ownership of their work and delivers results, I would love the opportunity to be part of your team.
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