Certified Medical Virtual Assistant with 8 years of experience in the healthcare BPO industry, supporting healthcare providers with insurance verification, eligibility and benefits review, prior authorizations, claims processing, and EOB resolution while maintaining strict HIPAA compliance.
Experienced in managing provider inquiries, verifying insurance coverage and benefits, reviewing authorization requirements, resolving claims-related concerns, and coordinating with insurance companies and healthcare teams to support efficient patient care and administrative workflows.
Skilled in EMR/EHR systems, medical terminology, patient information management, provider and patient support, and healthcare documentation. Proficient in using healthcare tools such as Availity, NPI Lookup, Salesforce, Facets, BlueSquared, and Helios, along with Microsoft Office and Google Workspace for daily operations.
Through intensive Medical Virtual Assistant training, I have expanded my expertise to include appointment scheduling, medical transcription, live scribing, SOAP note documentation, prescription refill workflows, and secure patient communication. I bring strong attention to detail, organization, communication, and time management skills to help healthcare providers streamline operations and deliver high-quality patient care.
Currently seeking remote opportunities with clinics, private practices, healthcare agencies, and healthcare organizations where I can provide reliable administrative and patient support as a Medical Virtual Assistant.
