I am a detail-oriented and reliable professional with over four years of BPO experience as a Quality Analyst and Customer Service Representative. I specialize in quality assurance, customer support, fraud and credit card issue resolution, email and calendar management, and administrative support. Experienced in handling phone, email, and chat support, preparing QA reports, coaching agents, and collaborating with supervisors to improve performance. Proficient in Microsoft Office, Google Workspace, Microsoft Teams, Canva, and CRM systems. I am a fast learner, highly organized, and committed to delivering accurate, efficient, and exceptional support in a remote work environment.
