Hi! I'm Jaz, a Bachelor of Science in Business Administration major in Marketing Management graduate with over 2 years of experience in the BPO industry. I help businesses deliver excellent customer service, improve team performance, and maintain high-quality support through strong communication, problem-solving, and attention to detail.
Throughout my career, I was promoted from Customer Service Representative to Subject Matter Expert (SME), Quality Assurance, because of my consistent performance. These roles strengthened my skills in customer support, quality monitoring, coaching, documentation, and process improvement.
I can assist with:
• Customer Support (Phone, Email & Chat)
• Quality Assurance & Call Monitoring
• Team Coaching & Training
• Administrative Support
• Documentation & Reporting
• Microsoft Office & Google Workspace
• Process Improvement
I am organized, dependable, and quick to learn new systems. I enjoy helping businesses create better customer experiences while supporting efficient day-to-day operations.
I'm currently building a professional portfolio that will showcase my experience, skills, and sample work.
Thank you for visiting my profile. I look forward to helping your business grow!
