I have been working in e-commerce and online selling since 2018, handling customer inquiries, orders, product listings, follow-ups, and day-to-day communication with buyers. This experience gave me hands-on exposure to customer service, order processing, and managing multiple customer concerns at the same time.
I also completed training in Chat Support and Truck Dispatching, where I learned the workflow involved in customer communication, freight coordination, load searching, driver updates, and shipment tracking. I am familiar with DAT Load Board, Google Maps, Excel, Google Sheets, Airtable, and GHL (GoHighLevel).
I’m interested in roles where I can combine my e-commerce and customer support experience with my growing background in freight dispatching. I can handle chat and email inquiries, coordinate information between different parties, update records, and follow through on tasks from start to finish.
