Customer Service Representative – Escalations, Sales & Client Support Specialist Key Responsibilities: * Managed high-priority customer escalations, ensuring prompt and professional resolution of complex concerns. * Delivered exceptional customer support through phone, email, and chat while maintaining a positive client experience. * Resolved billing, account, and service-related issues accurately and efficiently. * Identified customer needs and recommended appropriate products and services, contributing to sales and customer retention. * Coordinated with internal teams to ensure timely follow-ups and successful issue resolution. * Maintained accurate records, updated CRM systems, and documented customer interactions with attention to detail. * Prioritized multiple tasks in a fast-paced environment while consistently meeting productivity and quality standards. * Built strong relationships with customers through excellent communication, empathy, and problem-solving skills. * Demonstrated adaptability, time management, and the ability to work independently with minimal supervision. * Ensured confidentiality of customer information while maintaining professionalism and accuracy in all communications.