* A seasoned and results-oriented Digital Project Manager with a demonstrated history in delivering small to large-scale projects
* Projects delivered are composed of web development, mobile app development, SaaS, and Social Augmented Reality (Snapchat, Facebook, Instagram)
* I carry with me extensive techno-functional experience
* Expertise in both Linear and Agile project management methodology with a solid background in the latter for shared and remote implementation models
* Proven track record of bankable team management, process improvement, stakeholder management, resource management, and risk mitigation
* Practical Knowledge in Enterprise Resource Planning, Travel and Expense Management systems, Business Intelligence, and Cloud-based systems
* Geographical support spans North America, Australia, APAC, and EMEA
DIGITAL PROJECT MANAGER
End-to-end management across various scales of digital projects (e.g. Web, Mobile Dev, Software, and Digital Marketing)
Planning and Delivery of immersive tech projects like Social AR/VR (----------- Facebook, and Instagram)
Defined roadmaps, project plans, and resource allocation based on digital business needs
Planned, allocated, and managed cross-discipline resources required to achieve project goals
Coordinated with discipline leads to ensure quality and timeliness of deliverables for each segment of the business
Maintained and tracked updates across project management and
communications tools to maintain the productivity of tea-----------mbers
Hosted daily stand-ups and sprint ceremonies (Sprint Review, Planning and
Retrospective)
Facilitated executive status report calls
Directly reported to CTO, heavy engagement with the CEO and Directors
Client Relationship and Stakeholder Management
Ownership of Executive Status calls
Reporting of project status and health to Leadership, clients, and stakeholders
IMPLEMENTATIONS SPECIALIST
Provided implementation services to new and existing customers by documenting and validating their business requirements
Successfully managed 6-8 implementations monthly within an aggressive timeframe while consistently delivering exceptional levels of work quality and client satisfaction.
Detailed documentation of all implementation activities, action items, changes, risks, and the decision arrived at, and consistent updating of project management tools
Mapped customer business requirements to applicable ERP functionality by custom
configuration
Provided consultative advice on the setup of SaaS and ERP products in mapping business requirements to clients’ existing systems
Documented, troubleshoot, and escalated Support issues outside defined parameters
CUSTOMER SUPPORT
Worked on problems of diverse scope where analysis of data requires evaluation of numerous factors and good judgment
Addressed escalated implementation processes
Communication Management
