Resourceful System Administrator & IT Specialist with 10 years of experience driving efficiency across IT operations, cloud management, and corporate environments. Proven track record in workflow automation, RMM management (NinjaOne), and optimizing SaaS ecosystems. My core expertise lies in Microsoft 365 Tenant administration, building custom PowerShell scripting for systems maintenance, and setting up API-driven data integrations between CRMs and web applications. I excel at designing secure, automated workflows and responsive lead-capture infrastructure to bridge the gap between technical operations and business growth.