I am a graduating Bachelor of Science in Computer Engineering student with hands-on experience in IT support, desktop troubleshooting, hardware and software installation, system diagnostics, device configuration, basic networking, and technical documentation.
During my IT Support internship at Teleperformance Philippines, I assisted users with workstation, operating system, peripheral, software, and network connectivity concerns. I also performed system checks, documented incidents, escalated unresolved issues, and gained basic exposure to ServiceNow ticket handling.
I am TESDA-certified in Computer Systems Servicing NC II and certified in Foundational C# with Microsoft through freeCodeCamp. My experience with C#, embedded systems, ESP32-C3, Arduino, and IoT projects has strengthened my troubleshooting, testing, debugging, and problem-solving skills.
I am reliable, organized, customer-focused, and willing to learn new tools and technologies. I am seeking a long-term remote position in IT Support, Technical Support, Help Desk, Desktop Support, or Junior System Support where I can contribute to efficient and professional user support.
