PROFESSIONAL SUMMARY
Customer service and technical support professional with 7+ years of experience across BPO, Tech, and banking accounts for global brands including Samsung and First National Bank of Omaha. Proven progression from front-line Customer Service Representative to Senior Process Executive and Process Trainer, with hands-on expertise in fraud and dispute resolution, technical support, and CRM systems such as Salesforce ServiceNow. Recognized for strong analytical judgment, decision-making, performance under pressure, and a track record of mentoring and training new hires to strengthen team performance.
