Psychology graduate with strong organizational, administrative, and interpersonal skills. Experienced in documentation, coordination, and process support, with proven adaptability in fast-paced environments. A quick learner with a strong willingness to acquire new knowledge and skills, dedicated to applying transferable strengths across diverse professional settings while actively contributing to the company’s success.

With a strong background in commercial insurance, I have extensive experience in policy servicing, including reviewing insurance policies for accuracy, preparing Certificates of Insurance (COIs), issuing ID cards, and maintaining complete and up-to-date client account records. I have processed a wide range of policy transactions, such as endorsements, audits, cancellations, reinstatements, and pulling Motor Vehicle Reports (MVRs) using SambaSafety to support underwriting requirements and ensure policy compliance. In addition, I have managed both inbound and outbound client communications, efficiently resolving policy-related inquiries, coordinating account updates, and delivering timely, high-quality customer service that fosters client satisfaction and strengthens customer relationships.