Customer Service and Technical Support professional with 2+ years of experience supporting U.S.-based customers through phone, email, and chat. Proven track record of delivering exceptional customer experiences, resolving complex issues, and exceeding performance expectations in fast-paced environments.
Promoted to Subject Matter Expert (SME) based on strong performance, where I supported teammates, handled escalations, and partnered with leadership to improve team success. Recognized with Top Agent of the Year (2024), maintained 95%+ QA scores, and achieved 109% of performance goals.
Skilled in customer support, technical troubleshooting, account management, billing, CRM systems, and tools including Salesforce, Intercom, Notion, Slack, and Microsoft 365. Currently seeking remote opportunities in Customer Service, Technical Support, or Virtual Assistance.
