Hi there! My name is Julz.
I am a dedicated Customer Service Specialist and Virtual Assistant with a proven track record of maintaining high customer retention rates, ensuring top-tier client satisfaction, and driving revenue. I combine front-line communications expertise with strong backend e-commerce operations to offer complete business support.
I serve as a reliable customer liaison, specialized in handling inbound support, resolving complex issues, and turning frustrated customers into loyal clients. My communications background includes:
1. High-Touch Support: Managing customer inquiries across email, chat, and voice channels with empathy and clarity.
2. Retention & Satisfaction: Implementing solutions that protect your brand reputation and keep customers coming back.
3. Inside Sales & Telephony: Extensive experience in both inbound and outbound accounts, cold-calling raw leads, overcoming tough objections, and converting prospects into closed sales or set appointments.
Beyond client-facing roles, I am a highly technical backend operator. I handle comprehensive store setups, inventory mapping, and product listings across platforms like Shopify, Faire, and the Ace Vendor Portal.
Beyond client-facing roles, I am a highly technical backend operator. I handle comprehensive store setups, inventory mapping, and product listings across platforms like Shopify, Faire, and the Ace Vendor Portal. My data entry skills include:
1. Catalog Architecture: Mapping and syncing cross-channel SKUs and UPCs for seamless multi-platform operations.
2. Supply Chain Finance: Tracking and updating critical pricing metrics including COGS, FOB unit costs, and Landed costs.
3. Logistics & Compliance: Compiling international shipping dimensions, distributor pricing tiers, and Harmonized System (HS) Tariff Codes.
To maximize output and save you time and extra costs, I actively integrate advanced AI tools into my daily workflows:
1. AI Copywriting: I utilize language models to draft clear support responses, write web-optimized product listings, and generate persuasive sales scripts that handle objections on the spot.
2. AI Graphic Design: I leverage specialized AI image generation and enhancement software to render studio-grade product photos and high-resolution visuals for your digital storefront.
Let’s connect to streamline your customer support and scale your business operations. Send me a message to discuss how we can work together!
