Senior Customer Support Specialist | Technical Support & CRM Expert | Virtual AssistantOptimized Profile SummaryResults-driven Customer Service Professional and Virtual Assistant with 10+ years of experience specializing in Customer Support, Technical Support, Dispute Resolution, and Customer Retention. Proven track record with top global service providers including TaskUs, Cognizant, HSBC, Manulife, and iQor, delivering exceptional multi-channel support (Email, Chat, and Phone Support).Proficient in CRM systems, data entry, trend analysis, and workflow optimization using Microsoft Excel. Highly skilled in managing complex customer escalations, troubleshooting technical issues, and maintaining high customer satisfaction (CSAT) scores. Adaptable, detail-oriented, and equipped to deliver high-quality remote support for growing e-commerce businesses and global teams.Key Skills & Core CompetenciesPrimary CategoryCore Skill / SpecializationExperienceKey Competencies & StrengthsCustomer SupportE-Commerce & eBay Support10+ yearsEmpathetic assistance, dispute resolution, order management, and buyer-seller mediation.Customer SupportCustomer Relationship Management (CRM)10+ yearsClient retention, loyalty building, escalation handling, and personalized service delivery.Technical SupportTechnical Troubleshooting2 – 5 yearsDiagnosing software/hardware issues, step-by-step guidance, and tier-1/tier-2 ticketing support.Customer SupportEmail & Chat Support2 – 5 yearsFast response times, accurate documentation, and clear, professional written communication.Marketing & SystemsCRM Software Management2 – 5 yearsTicket logging, customer record maintenance, case tracking, and cross-team collaboration.Office & AdminMicrosoft Excel & Data Entry5 – 10 yearsReporting, data cleaning, trend identification, and meticulous record management.Core SkillsCommunication & Problem Solving10+ yearsConflict resolution, active listening, root-cause analysis, and high-stress adaptability.