9 Years in eCommerce — I Help Online Businesses Run Smoother, Faster, and Smarter.
If your backend operations feel chaotic — orders slipping through, inventory mismatches, supplier headaches, or a support team that can't keep up — that's exactly where I come in.
I'm an eCommerce Operations & Supply Chain Specialist with nearly a decade of experience keeping B2B and B2C businesses running like a well-oiled machine. I've worked behind the scenes of growing online stores, managing everything from daily order fulfillment and 3PL coordination to demand forecasting, warehouse transfers, chargeback handling, and AP/AR invoicing.
What makes me different? I don't just execute tasks — I find the gaps, fix the process, and make sure nothing falls through the cracks.
Client Satisfaction First
Every decision I make is anchored on delivering a seamless experience — for your customers and for you as the business owner. I treat your business like my own.
Operations Strategic Planning
I don't just manage what's in front of me — I look at the bigger picture, identify inefficiencies, and build processes that scale with your growth.
Supply Chain Efficiency Optimization
From demand forecasting and PO management to 3PL coordination and freight forwarding, I make sure your supply chain is lean, accurate, and always moving forward.
Your operations deserve more than just someone who "gets things done."
I'm not your average virtual assistant. With 9+ years of deep, hands-on eCommerce experience, I bring a strategic, ownership mindset to every project — whether it's untangling a messy supply chain, building order management systems from scratch, or making sure your customers never feel the friction happening behind the scenes.
I Improve Your Processes
I don't settle for "how it's always been done." I analyze, identify gaps, and build cleaner, faster workflows that save you time and money — so you can focus on growing, not just running your business.
I Streamline Your Supply Chain
Delays, stock-outs, miscommunication with suppliers, and fulfillment errors don't just cost money — they cost trust. I keep your supply chain tight, your inventory accurate, and your shipments moving — before problems even have a chance to surface.
I Work Like a Partner, Not Just a Contractor
I show up proactively, communicate clearly, and treat your business goals as my own. No micromanagement needed — just results.
Industries I've worked with include:
- Cosmetics
- Promotional products
- Logistics and warehouse services (3PL)
- Chocolate distributors
- Print on demand...and many more!
Here's what I bring to the table:
Billing and Invoicing
- Account Receivable and Payable Management
- Follow-up due invoices
- Payment processing through different portals
- Adding invoices using QBO
- Bank transaction reconciliation
E-COMMERCE OPERATIONS
- Manages eCommerce Stores
- Process optimization
- Leading order fulfillment team
- B2C and B2B Order Management
- Customer Support
- Manages Chargeback and Dispute (PP & Shopify)
- Setting up shipping rates and zones in Shopify
- Inventory Management and SKU Creation
- Product sourcing and listing
- Import and manage reviews
- Data management
SUPPLY CHAIN MANAGEMENT
- Demand forecasting and planning
- PO and ASN management
- Creating barcodes using GS1
- Booking forwarder via email and systems (DHL/Flexport)
- Warehouse management
- Inventory management
- Recording of received stocks of FG, byproducts, raw materials, and components
- Reconciliation of goods receipt vs. shipped
- Stock Transfer (Dear/Business Central)
- Create assembly and finish goods listing on Dear, Business Central, and WMS
- Monitoring shipment and customs clearance
- Amazon Seller Central Inventory Replenishment
- SKU Creation in WMS
E-commerce Tools:
- Amazon Seller Central
- Woocommerce
- Shopify Plus
- Magento
- Dropify
- Oberlo
- DSers
- Print on Demand
- AliExpress/ Alibaba
- Loox, Areviews, AliReviews
ERP System
- Dear (Cin7 Core)
- Dynamics 365 (Business Central)
- Cin7 Orderhive
Logistics Platform
- Flexport- Priority1- World Options- DHL Portal- Janio
3PL Portals
- Qlik (fulfillment, inventory management)
- Shipmonk
- Mintosft
- AMS
- Sanmar, S&S Activewear, Alphabroder, One Stop Inc.
Customer Support System
- Gorgias
- Freshdesk
- Zendesk
- Zohomail
Project Management Tools
- Trello
- Asana
- ClickUp
- Notion
- Airtable
Other Tools Used
- Quickbooks Online
- Xero
- Google Suite
- Microsoft Office
- Brightree
- Nextiva
Ready to collaborate on improving your supply chain processes and optimizing your eCommerce operations?
Feel free to schedule a discovery call at your convenience to explore how we can get started
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