Dependable, detail-driven professional with 10+ years of experience in customer service, collections, and administrative support across top financial companies like American Express and Wells Fargo. Skilled in managing communications, resolving accounts, mentoring new hires, and creating SOPs and reports that keep operations running smoothly. Known for confidentiality, sharp attention to detail, and the ability to juggle multiple priorities without dropping the ball.
SKILLS:
Customer Support (Phone, Email, Chat)
Virtual Assistance (Calendar, Inbox, Admin)
Social Media Management – I’ve learned Content creation, scheduling, engagement strategies, and analytics tracking.
GoHighLevel Fundamentals – I’ve familiarized myself with CRM basics, automation setup, and client workflow management.
Lead Generation – I’ve done prospect research, data entry, compiling lead lists, and cold outreach strategies.
Executive Virtual Assistance – I’ve learned how to manage executive calendars, scheduling meetings, trip planning, and
organizing itineraries.
Administrative Work – I’ve done email management, file organization, data entry, and customer support tasks.
Canva for social media – I’ve practiced designing professional graphics, social media templates, and marketing materials.
Productivity and Admin: Google Workspace (Docs, Sheets, Slides, Drive and Calendar), Microsoft 365 (Word, Excel, PowerPoint, Outlook), Dropbox
Communication: Slack, WhatsApp, MS Teams, Zoom, Calendly, -----------
AI Tools: Claude AI, ChatGPT
Design and Content: Canva, CapCut
Project Management: Asana, Trello, Calendly (Actively building: Notion and HubSpot)
Let’s connect if you’re looking for someone who can wear multiple hats and deliver real value from Day 1.
