Hello! I'm a dedicated Customer Support and Technical Support Specialist with over 6 years of experience providing exceptional support to customers across healthcare, e-commerce, and technology industries.
Throughout my career, I've handled customer interactions through phone, email, and live chat, helping customers resolve technical issues, answer product questions, and deliver a positive customer experience. I have experience using Salesforce and other ticketing systems to manage cases efficiently while maintaining accurate documentation.
In my current role as a Technical Support Representative at Dexcom, I assist patients, caregivers, and healthcare professionals with Continuous Glucose Monitoring (CGM) devices. I troubleshoot technical issues, provide step-by-step guidance, and ensure compliance with healthcare standards while delivering compassionate customer support.
Previously, I worked with Amazon as a Customer Abuse Prevention Representative, where I investigated customer concerns, reviewed account activities, and helped maintain account security while providing professional customer service. I also gained valuable experience as a Customer Service and Technical Support Representative at InTouch CX, supporting customers through phone, email, and chat.
My strengths include:
• Technical troubleshooting
• Customer service excellence
• Email, chat, and phone support
• Salesforce CRM
• Problem-solving and critical thinking
• Excellent written and verbal English communication
• Time management and multitasking
• Attention to detail
• Fast learner and adaptable to new tools and processes
I take pride in being dependable, patient, and customer-focused. My goal is always to resolve issues efficiently while ensuring every customer has a positive experience.
I'm excited to help businesses provide outstanding customer support and build lasting relationships with their customers. If you're looking for someone who is reliable, proactive, and committed to delivering high-quality service, I'd love the opportunity to work with your team.
Verified
