Dedicated and detail-oriented Virtual Assistant and Operations Specialist with 2 years of experience supporting US-based companies across highly regulated industries (Healthcare, Energy, and Big Tech). Proven track record of working directly with clients in a remote setup, managing sensitive data, and ensuring strict compliance.
My professional experience includes:
Healthcare VA & Accounts Receivable: Managed back-office billing operations for a US emergency transport company. Handled insurance eligibility verification, claim processing, and accounts receivable while maintaining direct, seamless communication with the client.
Utility Billing Specialist: Managed customer accounts and resolved billing discrepancies for a Michigan-based energy company, utilizing advanced CRM tools to ensure data accuracy.
Data Privacy & Content Moderation: Maintained platform integrity for the world’s largest social media network. Enforced strict privacy and safety guidelines using specialized proprietary client tools to protect user data.
Tools & Technical Skills:
Software & CRM: CRM Platforms, Healthcare Billing & Verification Software, Proprietary Client Tools
Productivity: Advanced MS Excel, Google Forms, Microsoft Outlook
Core Competencies: Accounts Receivable (A/R), Insurance Eligibility Verification, Data Privacy & Compliance, Direct Client Support
