Responded to customer inquiries via phone, email, or chat in a professional and timely manner.
Resolved customer complaints and provided appropriate solutions.
Processed orders, returns, refunds, and account updates accurately.
Maintained accurate records of customer interactions and transactions.
Provided clear information about products, services, and company policies.
Escalated complex issues to the appropriate department when necessary.
Met company standards for customer satisfaction, quality, and productivity.
Built positive relationships with customers through courteous and efficient service.
