Dedicated and highly adaptable Customer Service and Escalation Specialist with over 4 years of experience across financial
recovery, telecom support, and patient scheduling. Proven track record resolving high-priority, tier-3 escalations and
managing complex customer inquiries to protect satisfaction and retention. Skilled in appointment scheduling, EHR/EMR
navigation, payment negotiation, and multitasking in fast-paced remote environments.
Verified