I help startups and scaling teams build reliable operations, retain customers, and solve problems before they escalate.
Over the past 8+ years, I've worked remotely across BPO, EdTech, and SaaS, progressing from Senior Customer Service Agent and ESL Teacher to Supervisor and Partner Support Manager. At NeoWork, I supported five different startup and growth-stage clients across domain management, healthcare, email marketing, and SaaS, wearing a different hat for each one while maintaining the same standard across all of them.
What stays consistent is how I work. I build SOPs before things break, coach teammates proactively, and treat every partner interaction like a relationship worth keeping. I've maintained 80%+ CSAT and 80%+ teammate retention consistently, and I was recognized as NeoWork's company-wide MVP Award Winner in Q4 2021, selected across all departments.
I'm also one of the earlier adopters of AI on my team. I build workflows using Claude, create Artifacts for retention and reporting tools, and have trained teammates on practical AI usage, not just as a power user, but as someone who teaches others how to use it effectively.
Currently open to remote roles in operations, partner success, account management, and AI training or evaluation. Based in the Philippines (UTC+8), available for full-time or long-term engagements.
