Technical Ecommerce Support Specialist | Shopify | Email Marketing | SaaS Support
Helping ecommerce businesses solve technical problems, improve customer experience, and keep their operations running smoothly.
I am a Technical Support Specialist with hands-on experience supporting Shopify merchants and SaaS platforms, specializing in Email & SMS Marketing, ecommerce troubleshooting, and customer support. My experience working with Yotpo Email & SMS has allowed me to assist merchants with campaign issues, automation workflows, discounts, account configurations, and email deliverability while ensuring timely and professional customer service.
Beyond customer support, I have a strong IT background that enables me to troubleshoot technical issues efficiently. I have experience working with DNS records, SPF, DKIM, DMARC authentication, Salesforce CRM, Jira ticket management, Shopify Admin, and Google Workspace. My background in web development also helps me understand how ecommerce platforms and web technologies work together to resolve technical issues more effectively.
What I can help your business with:
- Shopify Technical Support
- Customer Support (Email, Chat & Ticketing)
- Email Marketing Platform Support
- Email Deliverability Troubleshooting
- DNS, SPF, DKIM & DMARC Configuration
- Salesforce CRM
- Jira Ticket Management
- SaaS Technical Support
- IT Help Desk Support
- Website & Ecommerce Troubleshooting
- Documentation & Knowledge Base Updates
- Process Improvement & Issue Investigation
I take pride in providing clear communication, fast response times, and accurate solutions while maintaining a positive customer experience. I enjoy solving technical challenges, collaborating with cross-functional teams, and continuously learning new technologies that help businesses grow.
If you're looking for someone who can combine technical expertise, customer support, and ecommerce knowledge to become a reliable member of your team, I'd be happy to discuss how I can contribute to your business.
